Terms & Conditions

ACCEPTABLE USE POLICY

  1. You agree to abide by all applicable laws, regulations and codes of conduct and ensure that any content uploaded or distributed or stored by you does not infringe the rights of others.

  2. All material on the Website and any material sent to you by e-mail or any other form ("the content") belongs to us. You may retrieve and display content from the Website on a computer screen, print individual pages on paper, photocopy and store such pages in electronic form on disk (but not on any server or other storage device connected to the network) for your personal, non-commercial use.

  3. We own the copyright and all other intellectual property rights associated with the content save where otherwise stated.



  4. Except as specifically stated in these terms, you may not do any of the following without prior written permission from us:

    a. Reproduce, modify or in any way commercially exploit any of the content.
    b.

    Redistribute any of the content (including by using it as part of any library, archive or similar service).
    c.

    Remove the copyright or trade mark notice(s) from any copies of content made in accordance with these terms.


    d. Create a database in electronic or structured manual form by systematically downloading and storing all and any of the content. Requests to republish, redistribute or syndicate content should be addressed to Pantheon Legal Mediation at info@pantheonlegal.co.uk.


     

  5. You acknowledge that Pantheon Legal Mediation is a trademark and that you may not use it without the written permission of Pantheon Legal Mediation.


    You agree     not to:


  6. Impersonate another person or use a false name or a name you are unauthorised to use or create a false identity or e-mail address or try to mislead others as to the identity or origin of any communications.



  7. Modify, access or make available data stored on a computer device which you have accessed through our network, when either the owner of the data, computer or device has taken steps to prevent you from doing this or the owner has expressed a wish that you do not do this.



  8. Make available or upload files that contain software or other material, data or information not owned or licensed to you or collect information about others (e.g. names/addresses) without their prior consent.



  9. Damage, interfere with or disrupt access to the Website or do anything which may interrupt or impair its functionality.



  10. Save as authorised in these terms, make any commercial or business use of the Website or resell or commercially benefit from any part or aspect of the Website.

  11. Publish, post, distribute, disseminate or otherwise transmit defamatory, offensive, infringing, obscene, indecent or other unlawful or objectionable material or information.



  12. Threaten, harass, stalk, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others.



  13. Make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, "Trojan Horses", "worms" or any other harmful software.



  14. Falsify the true ownership of software or other material or information contained in files made available via the Website.



  15. Obtain or attempt to obtain unauthorised access, through whatever means, to the Website, other services or computer systems or areas of our or any of our partners' networks which are identified as restricted.



  16. Set up links to the Internet edition except to the home page of Pantheon Legal Mediation (www.clearanswers.co.uk) without express written permission from the Web Master.



  17. We retain the absolute right to prevent you accessing the Website, without prejudice to any of our accrued rights, where we in our sole discretion consider that you are contravening our Acceptable Use Policy or any other aspect of these terms.



  18. You agree that we have no control over third party content and information which can be accessed using the Website and that we do not examine or edit the use to which you or others put the Website or the nature of the content or information being accessed and that we are excluded from all liability of any kind arising from such content or information.



  19. You agree that except for death or personal injury arising through our negligence, we shall not be liable whatsoever for any loss or damage arising from use of the Website. You furthermore agree to indemnify us in the manner set out below in these Terms in relation to your use in any way of the Website.


  20. We reserve the right to remove any information/material we deem to be in breach of any of these Terms without notice, and without prejudice to any other accrued rights, and/or to make available such information/material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations.



  21. We  take all such steps as are reasonably necessary to provide a fast and reliable service, but exclude to the fullest extent permitted by law any liability for the security of the services on the Website or for any disruption of the Website however caused, loss of or corruption of any material in transit, or loss of or corruption of material when downloaded onto any computer systems.



  22. Save unless otherwise stated, we make no warranty whatsoever as to services obtained or offered to you through use of the Website, whether accessed directly or otherwise.


  23. We provide the Website on an "as is" basis and make no representations or warranties of any kind as to the Website or the content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Website. Any liability, however it occurs, for any such inaccuracies or errors are expressly excluded to the fullest extent permitted by law.


Miniacs Ltd Complaints Procedure

1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.

Address for complaints: Mr Chris Fitzpatrick, PO Box 61617, London SE9 2XZ

 

.


2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.


 

3. We will send you a written or electronic acknowledgment of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

 




4. Within four weeks of receiving a complaint, we will send you either:



a)a final response which adequately addresses the complaint; or
b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

 




5. With eight weeks of receiving a complaint we will send you either:


 

 


a) a final response which adequately addresses the complaint; or
b) a response which:


i) explains why we are still not in a position to make a final response, giving reasons for the further delay and
indicating when we expect to be able to provide a final response; and
ii) informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

6. Where we decide that redress is appropriate, we will provide you with resolution for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

 




7. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to –

Claims Management Regulator

PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP

info@claimsregulation.gov.uk

Tel: 0845 4506858.

 


8. The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.



 

My Supermarket Accident is administered by Pantheon Legal Mediation Limited, who are regulated by the Department of
Constitutional Affairs in respect of regulated claims management activities, under Authorisation Number CRM3531

My Supermarket Accident comply with the Solicitors Introduction and Referral Code 1990, published by the Law Society, and any solicitor to
whom we may refer you is an independent professional from whom you will receive impartial and confidential advice.
You are free to choose another solicitor