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Making a claim against a supermarket for personal injury due to falling objects

Accidents involving falling objects often lead to claims for compensation in the courts. In supermarkets, where there is a shortage of space and shelving gets ever higher in order to compensate, there is even more chance nowadays that customers will be at risk of an accident just in trying to reach for products. Also Supermarket management may store products on upper shelving which may be in danger of falling. In addition there is the added possibility the upper structure of the shop itself has not been monitored or risk assessed and in consequence proves a hazard to the general public.

If a falling object has caused personal harm and complications through no fault of your own, a falling object personal injury claim may be considered.

How you may have been affected

At one end of the scale injuries may be minor and you may be lucky to have only suffered from a bump or a bruise. But even when physical injuries are small, psychological trauma should be taken into account. The experience itself may lead to time off work or long – term distress. At the other extreme injuries include concussion, fractures, and even situations where customers have been paralysed. Whatever the injury, it is likely that time off will be needed to recover, which can result in a substantial loss of income or such an incapacity, that you are unable to look after yourself without help from a carer.

What should they have done?

Supermarkets have a duty of care to ensure your safety when you are on their premises. Whenever you are on their property they have a legal responsibility for your well-being. To ensure safety at all times, risk assessments should take place. Also, the structure of the building should be robust enough (and monitored) so that it will not cause a hazard to the general public. Where it is known there is a danger of falling objects there should be warning signs and if possible the areas actually cordoned off.

What should you do?

When an accident occurs you may well not be in a good state of mind to capture important information about the incident. As well as seeking immediate medical advice you should ensure the accident is reported and recorded in the supermarket accident book. If possible take a photograph of the scene of the incident and get the names and addresses of any witnesses.

During your claim keep receipts for everything you might reasonably feel you have incurred as a result of the accident. This may include medication, travel expenses, records of loss of earnings etc.

How we can help you claim compensation

At we guide you through the whole process on a no win-no fee basis. We will match the needs of your case and personal preferences with our panel of solicitors who are pre-screened experts in this type of claim. To make an enquiry simply fill in our compensation claim form or call us on 0800 327 7919